this link showed up on twitter yesterday, and i think it's a great way to make some important points.
difficult discussions are learning opportunities, not an excuse to shut down. we can all make mistakes when attempting to communicate with anyone. the key is to stay open and listen.
it's also worth noting that there's a difference between resting on privilege and knowing when it's time to shut down a conversation. even then, it's how you shut down the conversation that matters.